Issues

We've launched Collection 36! Do check it out here! :)

Okay I admit the cover was a pretty bad job done.. But I haven't got photoshop installed in this laptop so there's very little that I can play around with. So please make do with it okay!

I couldn't blog for the past few days because I can't upload pictures! My wireless is capped at 4GB and I bet it's now 3.89GB or something.. Uploading pictures will take up a lot of space, so I can't do that! & yes we have a CAP on our wireless, this suck so much! Can my modem just arrive already!?

Anyhow, have encountered some hiccups @ work and I feel that there's a need to like explain some stuff here?

1. NORMAL MAIL cannot be tracked

The reason why normal mail is SO CHEAP, and that we provide it for free for those in our mailing list, is that it carries with it RISK. If you're not prepared to deal with lost mails, then please choose registered mail. It's only an additional $2.50, which is less than a cup of bubble tea (nowadays). So if you can afford a cup of bubble tea, I don't see why you can't afford this reg mail thing.

Postage is charged by SINGPOST, not by us blogshops. We DO NOT EARN from postage costs at all. Some blogshops charge an additional $2.50, some $2.24, but I can tell you that I myself do not earn at all from these charges. WHY? Let me show you some calculations okay..

Prolly 80% of our customers are from our mailing list, which means we have to PAY for the normal mail postage. And if they choose reg mail, we have to pay for the postage partially too. Some blogshops don't give you the discount they give for normal mail and offset it from registered mail (friends told me), but I do, so I def. do not earn from them! Please also think about how we have to lug the parcels, queue (sometimes it take 45 mins) and post them out. So it's not at all an easy job.

If you lose your normal mail parcel, we simply cannot do anything about it. Why?

Customer email about not receiving -> we enquire about it at Singpost -> They tell us normal mail cannot be tracked, so how to find? -> we leave without getting an answer -> Tell customer the same thing -> Some understand, some scold us, some request for refunds

Who's at the losing end?

In some absurd cases, we have customers telling us that they do not believe that we have posted the items out (that was quite long ago, I'm glad we didn't get these e-mails already). But, think about it.. We have a business to run, we wouldn't want to do anything that would harm our reputation, we know how word of mouth can make or break a brand, so why would we want to even do anything to harm ourself?

2. Discount codes are an incentive for our customers, not for them to make use of.

Very often, I get customers emailing us about forgetting to key in the code bla bla. We normally shut an eye about this, and just give them a discount.

Then we get people who want to COMBINE discount codes that they might have found from blogs and through our mailers.

And then we have people who just place an order and email me DEMANDING me for discounts because "it's my first time buying", "I'm buying a lot", "I am a reader of Zoe". LOTS OF EXCUSES. Hello.... I'm not running a charity here okay?

You don't go to ZARA or TOPSHOP and say "I'm new to your shop, got discount?".

.....

Of course I know my blogshop is only a pea compared to them, but that's how retail shops work right?

3. Don't bully us if we're nice to you!

Our customers are really nice most of the time, but I really don't understand why some people have to be so MEAN :( We don't really owe you a living, so please try to be nice?

I know I may sound very agitated or something, but I just feel that there's a need to say these out. There're bound to be ups and downs when doing a business, but as humans, we need a space to rant and all.

So if you feel offended to any of the above, you're prolly just one of those that I happened to mention as being mean to us or something :)

Have a great weekend girls!